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Cornwall Insight website FAQs - tmrw. test
How can I access my subscription products?

You will find all your subscription products in your customer portal. The link to the login page can be found at the top of the website, in the right-hand corner.  Alternatively, please click here: https://portal.cornwall-insight.com/IdaXLogin. If you already have an account, please enter your username and password, or input your details and sign up for a free account. Once logged into your account, you will find your subscription product/s under ‘My products’, which can be found along the top of the portal homepage.

How can I create a free Cornwall Insight account?

The link to the login page can be found at the top of the website, in the right-hand corner.  Alternatively, please click here: https://portal.cornwall-insight.com/IdaXLogin. Simply input your details, choose a password and click ‘Create account’. You will be sent a verification code via email which needs to be added to the highlighted text box. Click ‘Confirm code’ to finish signing up for a free account.

Where can I buy a training course?

Training courses can be purchased in the ‘Learning & development section. Click ‘Services’ at the top of the website and then click on ‘Learning & development’ in the dropdown. Alternatively, please click here https://www.cornwall-insight.com/learning-development/ The training courses we offer are shown in date order. Clicking on each course will take you to a page with more information and the opportunity to book and pay for your course online.

What free articles are available on your website?

We offer a whole host of free articles containing our thoughts and insight, which can be found under the ‘Our thinking’ section at the top of the website. Our blogs are available to read on the website,­­­ and Our ‘Charts of the week’, insight papers and podcasts, are available in our portal by creating a free account. For help on creating a free account, see our FAQ on this above.

How can I access a ‘Chart of the week’?

You can access a ‘Chart of the week’ via the ‘Our thinking’ section at the top of the website. Scroll down the page until you find the ’Chart of the week’ section and click on the ‘Chart of the week’ that you are interested in reading.  Under the introductory text, there is a section directing you to log in to keep reading.  Click the red ‘Login or sign up’ button and either create a new account or log in to your existing account. For help on creating a free account, see our FAQ on this above.

How can I listen to a podcast?

You can access our podcasts via the ‘Our thinking’ section at the top of the website. Scroll down the page until you find the podcast section and click on the one that you are interested in listening too. You can listen to the first minute of the podcast to check it is of interest first.   Under the introductory text, there is a section directing you to log in to keep listening.  Click the red ‘Login or sign up’ button and either create a new account or log in to your existing account. For help on creating a free account, see our FAQ on this above.

Which podcast platforms do you use?

We use Spotify and Apple iTunes

How can I sign up to receive free energy insight each week via email?

Each week we email subscribers our thoughts on the latest developments in the energy industry. If you would like to sign up to receive our free insight, please click here to select your preferences: https://www2.cornwall-insight.com/emailpreferences

How do I find out about your latest forums?

Forums can be found under ‘Services’ at the top of the website and then click on ‘Forums & events’ in the dropdown. Alternatively, please click here https://www.cornwall-insight.com/forums/ The forums we offer are shown in date order. Clicking on each forum will take you to a page with more information and the opportunity to book online or sign up for a free trial.

Where can I find your latest insight papers?

You can access our insight papers via the ‘Our thinking’ section at the top of the website. Scroll down the page until you find the insight paper section and click on the paper that you are interested in reading. Under the introductory text, there is a section directing you to log in to keep reading.  Click the red ‘Login or sign up’ button and either create a new account or log in to your existing account. For help on creating a free account, see our FAQ on this above.

What subscription services do you offer?

We offer a range of subscription services to suit your needs.  Our full suite of products can be found under the ‘Services’ drop-down, then ‘Insight services’. Alternatively, please click here: https://www.cornwall-insight.com/insight-services/ or contact one of our team here https://www.cornwall-insight.com/contact-us/ to find out more.

How can I find out more about your consultancy services?

We provide a range of advisory, research and bespoke consulting services to support organisations through their business and financial planning, strategy development, investment due diligence, policy design, risk management and regulatory assessments. To find out more about our capabilities and how we have helped our clients in the past, click on ‘Services’ at the top of the website and then ‘Consultancy’ in the dropdown.  Alternatively, please click here: https://www.cornwall-insight.com/consultancy/

Where can I find what career opportunities you have available?

We are as passionate about our people as we are the energy industry and welcome applications from those who are as enthusiastic as we. To find out what career opportunities we have available, please click ‘About us’ at the top of the website and ‘Join our team’.  Scroll down the page and click on the ‘Careers portal’ button to access all our current opportunities. Alternatively, visit our careers portal here: https://cornwallinsight.pinpointhq.com/

Where can I find out more about the Cornwall Insight team?

You can find out more about any member of the Cornwall Insight team from ‘About us’ at the top of the website and then by clicking ‘Our people’ in the dropdown. Click on the team names displayed at the top of the page to find out who is in each team and more about each person. Alternatively, please click here: https://www.cornwall-insight.com/about-us/our-people/

How do I get in contact with someone at Cornwall Insight?

There are a few different ways to contact one of the team at Cornwall Insight. The easiest option is to click on ‘Contact us’ at the top of the website, or alternatively, click here: https://www.cornwall-insight.com/contact-us/. Here you will see the postal address, telephone number and email address for our different offices across the world. There is also the option to visit ‘Our people’ page to find individual team member’s contact details by clicking the button ‘Contact our people’. Further down the page, you can fill in the form to send us a message and one of the team will respond as soon as possible.

Where can I find information on what services you offer in other countries?

Depending on where you are in the world, will depend on which area of the website you initially visit first. For example, if you are in Great Britain (GB) you will be directed to our GB pages. If you would like to find out more information on the products and services we offer in other countries, click the drop-down in the right-hand corner of the website, next to the link to ‘Login’. You will see options to visit GB (Great Britain), AU (Australia), or IE (Ireland). Simply click on which countries pages you would like to visit.

How do I find out what your areas of expertise are?

Our expertise spans the width and breadth of the energy industry.  To find out more about what areas we specialise in, click the ‘Sectors’ drop-down section at the top of the website.  Each of the sectors can be clicked on to read more about our expertise in that area.

Where can I find your latest press releases?

Our latest press releases and media mentions can be found under ‘About us’ at the top of the website and then in the drop-down under ‘Press’. Alternatively, please click here: https://www.cornwall-insight.com/press/ For media enquiries please contact Charlotte Nelson, our PR and Press Officer on 01603 542121 or at c.nelson@cornwallinsight.com.

I’ve saved links to your website in my internet browser, but they don’t take me to the right place

Our website has had a complete refresh, and as a result, any saved links in your browser may not take you to where they did on the previous website. For example, if you saved a link to one of your products, you will need to log into your portal to find the new link to the product. (See above on how to login to your portal)You can then save that page to your browser favourites.

The same will need to be done if you saved a particular article in your browser. You can use the search functionality at the top of the website. A login to your portal is needed, and then save the new link to your browser.

I have a subscription to the Compliance portal and the Smart meter portal but can’t find where I log in to these.

You can log in to the portals here: https://portal.cornwall-insight.com/IdaXLogin. Please use the log in details which you used to log in to our previous website. If you have created an account for the new portal, your login details for this won’t work for the compliance and smart meter portals. If you need help logging in, please email us at enquiries@cornwall-insight.co.uk or call 01603 604400.

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