Innovation in the Retail Water Market

Cornwall Insight has published a research paper, which is supported by Water Plus, where we discuss the results of our recent research into innovation in the market, informed by interviews with a mix of nine retailers, customers and third-party intermediaries (TPIs) representing a broad cross-section of the market.

The liberalisation of the English and Welsh business water retail market has presented the industry with the opportunity to overhaul the way it does business and find new ways of meeting customers’ needs. This means innovation in customer service, tariffs, and value-added services. However, the road has not been easy, with market opening having proven more disruptive than expected and resulting in retailers having to work harder just to deliver the basics, distracting attention from new ways of doing things.

Related thinking

Net zero corporates and ESG

Data critical for sustainable investments

On 24 June, attendees to our 'Financing net zero forum' tuned in to hear the expert panel discussions on the role of data in sustainable investment. Joining the meeting chairs, Cornwall Insight's Daniel Atzori and Emma Bill were our guest panellists from Mercatus and Victory Hill Capital Group LLP. For investors to make...

Commercial and market outlook

Editor’s Pick | Regen assesses decarbonised heat market stimuli and pathways

Regen, in association with Wales and West Utilities, has published a research paper exploring the challenge of decarbonising heat in the UK. The Decarbonisation of Heat paper was published on 9 March. Problem In comparison to other European markets, the UK is still highly dependent on natural gas to provide heat...

Water

Water retail at risk of becoming a two-tier market

Cornwall Insight has published a review of new products and service offerings in the recently opened business water market in its latest insight paper Innovation in the Water Retail Market: One Year On, supported by Water Plus. The paper highlights that although innovation is starting to occur progress is slow. Steven Britton,...

Commercial and market outlook

Five things we learnt from Energy Spectrum | 658

As the details of the three domestic and small business energy efficiency measures announced in the Chancellor’s Spring Statement – a new Future Homes Standard, a commitment to “green the grid” and a proposed scheme for SMEs – are firmed up, we believe that innovation, affordability and diversity in setting...

Commercial and market outlook

Five things we learnt from Energy Spectrum | Issue 653

We present five key themes and findings from this week’s edition of Energy Spectrum issue 653 The commissioning of the 1GW NEMO link interconnector, linking the GB power market to Belgium, on 31 January marks the start of a potential wave of new development that could see total cross-border capacity...

Commercial and market outlook

Four insights into post-Brexit energy policy – the Known Unknowns

Tomorrow marks one year exactly until the UK’s membership of the European Union will lapse, and one year to the day since it formally filed notice under Article 50 to leave the bloc.   Ever since the referendum result in June 2016 the energy sector has sought one thing above...

Announcement

Tony Ward | 12 days of Christmas

Our 12 Days of Christmas series is timed to coincide with issue 600 of Energy Spectrum. It commemorates 12 years of our weekly publication, which first debuted in 2005. It offers perspectives from senior industry figures on the past 12 years and discussion on where the energy market could be...

This site is registered on wpml.org as a development site.