Chart of the week | Faster switching or more reliable switching?

For years Ofgem has sought to make switching faster and more reliable on the basis that doing so should encourage customers to change supplier. Its programme of reforms in this area are in an advanced state, working towards reliable next day switching by summer 2021 for domestic customers.

The “faster” element of the switching programme has received most of the attention, but actually the “more reliable” element is where the bigger benefits are expected.

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