Chart of the week | Volumetric data shows truth of water switching

Cornwall Insight has closely followed the water switching activity that has unfolded in the new water retail market. Until recently, the only data from market operator MOSL had been on the number of supply points switched. This limited the visibility of the value of customers. This has recently changed when MOSL released aggregate consumption data for retailers’ portfolios.

Our Chart of the week looks at this data. We consider the value represented by retailers’ customer bases and how this has grown or shrunk over time. We also explore the notable trends and wether many of the main incumbents have seen major swings.

To keep reading, please log in to your account

Alternatively, please sign up to receive free market insight online and direct to your inbox

Related thinking

Home supply and services

Chart of the week | Green hair, green branches, green skin, green tariffs?

In this 'Chart of the week', we look at how prevalent green supply has become, unpick some of the drivers behind this, and look at the challenges now facing consumers, suppliers and policy makers confronted by a sea of green.  Over recent years, we estimate the percentage of households with...

Commercial and market outlook

Chart of the week | Nearly 6mn customers switched electricity supplier in 2020

This article was originally published as part of a larger piece in Energy Spectrum, published on 25 January 2021. To find out more about a subscription to Energy Spectrum, contact Nick on n.palmer@cornwall-insight.com. This week's 'Chart of the week' discusses the latest electricity switching figures from Energy UK, published on 21...

Home supply and services

Chart of the week | Is switching recovering after lockdown lows?

Energy UK’s electricity switching statistics for October show that there were 591,156 supplier switches during the month. This figure is down 6% on October 2019, and is the lowest switching seen in an October since 2016. Yet, switching has reached a high for 2020 despite COVID-19, even though that high...

Home supply and services

Chart of the week | Switcheroo: COVID-19 sees dates shift for Faster Switching

Like most industry workstreams, the Switching Programme has experienced a delay due to the reprioritisation of activities under COVID-19. This 'Chart of the Week' looks at how the programme had to slip to allow parties relief from its requirements.

Water

Pixie Chart of the week | Opinions differ on water sector innovation

Industry magazine Water & Wastewater Treatment published the results of an innovation survey on 25 November. Senior executives and managers of water companies were surveyed in partnership with innovation trade body UK Water Industry Research, examining attitudes towards ongoing and future innovation efforts at GB water & sewerage companies (WaSCs)...

Home supply and services

Chart of the week | I want to break free – Ofgem’s Collective Switch results

On 27 September, Ofgem published the final results of its five collective switch trials, which was administered by energyhelpline, held between February 2018 and April 2019. The trials were designed to test switching among disengaged customers and assess the impact of the default tariff cap on switching.  Our Chart of the Week explores...

Water

Pixie Chart of the week | …nor any drop to drink

The Consumer Council for Water (CCWater), the customer watchdog for the water sector in England and Wales, issued its state of the market update on 13 September. CCWater’s annual Water Water Everywhere? the report looks at water companies’ performance in 2018-19 and includes some key statistics on customer satisfaction and the...

Regulation and policy

Chart of the week | Come what May – sector activity ramps up before summer

May has seen a number of notable developments within the industry. By coincidence – or perhaps due to various parties not wanting their deadlines of “spring” to slip into “summer” – a number of workstreams hit significant milestones this month. In this week's Chart of the Week, we explore some of these major...