Our story on the rise of face-to-face energy sales was featured in the Daily Mail. The number of customers who switched to a new deal following a face-to-face sales pitch rose by 38 per cent to 1.1million in the year to October.
Now that price comparison websites are no longer required to show all suppliers, some small energy companies that don’t pay to be on these websites have to find other ways to attract customers.
One advantage for suppliers who opt to sell face-to-face is that the benefits of any deal can be more fully explained. Expectations can be managed before the switch takes place and should lead to a better supplier-customer relationship.Hannah Treacy, Cornwall Insight