Smarter than you: Customers and smart metering

Across markets, there is an emergent trend of some suppliers looking to move beyond a pure retail relationship and to position themselves as providers of consumer experience by leveraging new technology and services to improve customer engagement, and loyalty, for example, providing services such as Electric Vehicles (EV) or smart devices. In this week’s blog, we ask what scale of benefit Irish customers might see from the rollout, and if those benefits are being quantified correctly?

Related thinking

Regulation and policy

How will consumers take to Market-wide Half Hourly Settlement?

Ofgem published its decision to implement the move to Market-wide Half Hourly Settlement (MHHS) on 20 April. This confirms plans to move to new settlement arrangements over a four and a half year time period, with the Elexon-led Design Working Group’s Target Operating Model to be used as the blueprint. Meters...

Regulation and policy

Ofgem raises modifications ahead of RCC and new switching arrangements

The latest edition of our Faster Switching Service Report due to be issued this week includes the latest developments in Ofgem’s Switching Programme and the associated Retail Energy Code (REC). Launched in November 2019, the Retail Code Consolidation (RCC) Significant Code Review (SCR) set out Ofgem’s intention to amalgamate the...

Regulation and policy

Calm before the storm? 2021 energy supplier compliance developments

The latest update to our Energy Supplier Compliance Portal went live on 4 May and includes changes to the compliance landscape during February to April 2021. While the previous quarter’s update reflected new principles resulting from Ofgem’s Supplier Licensing Review (SLR) and protections for prepayment meter customers facing self-disconnection, Q121...

Announcement

What’s changed? Celebrating 750 issues of Energy spectrum

Today marks 750 editions of Energy Spectrum, our flagship publication which covers news and insight on the energy market. To celebrate, we present six Energy Perspectives from past publications, going as far back as 2005, which we believe still have relevance today.  Issue 4 – ‘Smart metering’ - Energy policy’s missing...

Regulation and policy

Answers to some FAQs about Brexit

Following the end of the transition period on 31 December 2020 and the signing of the Trade and Cooperation Agreement, aspects of the relationship between UK and the EU in respect of the arrangements for energy trading and cooperation have changed. We set out answers to some Frequently Asked Questions...

Business supply and services

A look back at 2020 part 3

As we take our first steps into 2021, we continue to look back at the biggest developments in the UK energy markets in 2020, setting us up for the significant year ahead. The mergers and exits from the supply market that were seen in 2019 continued into 2020 and led...

Announcement

Update | Demand for more charging infrastructure as EV ownership increases

We recently received additional information on a press release issued at the beginning of December on Battery Electric Vehicle (BEV) charge points. Below is an update to the data and graph. We would like to apologise for any issues this may have caused. Updated analysis by Cornwall Insight shows the...

Regulation and policy

What will the introduction of the Retail Energy Code mean for metering companies?

Ofgem has proposed that certain metering companies will need to become full parties to the new dual fuel Retail Energy Code (REC). What will this mean in practice? Metering Equipment Managers (MEMs) is a term introduced for the REC, encompassing electricity Meter Operator Agents (commonly termed MOPs) and gas Meter...

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