customers

  • Heat networks

    Reallocating electricity policy costs to incentivise low carbon heating technologies

    Funding the cost of decarbonising the power system has mainly been through the consumers' electricity bills. In fact, in 2020-21 these costs amounted to a whopping £10bn. But is this method of raising revenue for decarbonisation still fit for purpose when faced with the need to decarbonise the nation's heat?...

  • Regulation and policy

    Calm before the storm? 2021 energy supplier compliance developments

    The latest update to our Energy Supplier Compliance Portal went live on 4 May and includes changes to the compliance landscape during February to April 2021. While the previous quarter’s update reflected new principles resulting from Ofgem’s Supplier Licensing Review (SLR) and protections for prepayment meter customers facing self-disconnection, Q121...

  • Home supply and services

    Plus ça change, plus c’est la même chose: the RO late payment deadline

    Today (11 November 2020) Ofgem has confirmed that there will be mutualisation of the 2019-20 Renewables Obligation. On Monday, in our 'Energy Spectrum' Perspective, we explained to customer’s why this was important and likely and what it means for the energy industry. Find out more about a free trial to Energy...

  • Home supply and services

    Responses to COVID-19 boost energy suppliers’ reputations with customers

    2020 is, unfortunately, proving to be a year that we will never forget. It has been a year of change and adaptability for us all, including domestic energy suppliers, with many suppliers having had to adapt to increasing numbers of customers in distress while operating at reduced capacity and/or with...

  • Energy storage and flexibility

    All mod cons: Routes to market for household flexibility

    According to National Grid’s 2019 Future Energy Scenarios[1], meeting decarbonisation targets could require deployment in GB of 13GW of flexibility from commercial and industrial consumers by 2050, compared to around 1GW currently available. While there are currently no comparable forecasts for domestic demand-side response (DSR), energy suppliers and technology companies...

  • Regulation and policy

    How will suppliers be required to support their customers post COVID-19?

    On 1 May our latest update to the Energy Supplier Compliance Portal went live and included changes to the compliance landscape seen during February, March and April this year. A notable feature of the update was the regulatory response to COVID-19, which we will delve into a little deeper in...

  • Regulation and policy

    Editor’s Pick | BEIS announces new measures to protect PPM customers

    New measures are being introduced to protect prepayment meter (PPM) customers during the Covid-19 outbreak, BEIS announced on 19 March. PPM customers, who may not be able to add credit can speak to their supplier about options to keep them supplied. This could include nominating a third party for credit top...

  • Regulation and policy

    DCC systems now supporting over 4mn meters

    One year ago, the SMETS1 end date was approaching for suppliers with derogations and for smart meters installed for prepayment customers. At this time, there were only around half a million SMETS2 meters installed, with almost 12mn SMETS1 meters deployed. A year on, SMETS2 installs have ramped up significantly, and...

  • Home supply and services

    Ring of fire: Cost of energy falling

    In this week’s blog, we discuss reductions in wholesale prices from Bord Gáis' recent report, the Energy Index, released on the 14 January. The Index explores market developments and price movements in oil, gas, coal and electricity. Despite reductions in wholesale prices, which make up a substantial proportion of retail bills, energy...