OVO energy

  • Regulation and policy

    A look back at 2020 part 3

    As we take our first steps into 2021, we continue to look back at the biggest developments in the UK energy markets in 2020, setting us up for the significant year ahead. The mergers and exits from the supply market that were seen in 2019 continued into 2020 and led...

  • Regulation and policy

    Building foundations: Improving outcomes for vulnerable customers now and in the future

    The standards of conduct in the electricity and gas supply licences set out that suppliers must ensure that “each Domestic Customer, including each Domestic Customer in a Vulnerable Situation, is treated Fairly”. This licence condition is principles-based and so exactly how each supplier interprets it is up to them. Although,...

  • Home supply and services

    Editor’s Pick | GB retailers set sights on international markets

    Cornwall Insight retail market analyst Molly Lloyd examines suppliers moving into international markets and discusses some of their potential motives for doing so. The GB energy retail market has long been characterised by entries and acquisitions from suppliers outside these shores. The oil and gas majors in the 1980s and...

  • Home supply and services

    Digitalisation increasingly key part of supplier strategies

    Spark and EDF Energy were the latest to make big moves towards digitalisation last week, as an increasing number of suppliers look to capitalise on the potential cost savings and improved customer experience offered through the integration of “self service” platforms. Both suppliers now boast chatbots which can act as...

  • E-mobility and low carbon

    Energy suppliers race to establish electric vehicle propositions

    Electric vehicles (EVs) have received significant policy attention recently, particularly around establishing charging infrastructure to support their continued development. On 10 January the government published its Automotive Sector Deal, which confirmed support for EVs through £400mn of investment in charging infrastructure. Whilst BEIS reported that just five councils have made...